GENERAL

In the rare event that a component requires replacement we will do our best to help you with concerns for CURRENT STYLES found on our website. Please open a Customer Care Ticket and provide information on the style name & number, and where/when it was purchased. We are humbled by people who are loyally attached to a style that is many years old, but please understand we are continually evolving our styles, and we do not inventory discontinued style components.

Rinse your lenses under water. Gently clean the lenses with a lens cleaning cloth.

All of our styles have lenses that are resistant to scratching but none are scratch-proof. Scratched lenses are not covered under our warranty policy. Please keep your sunglasses in a case in order to minimize damage.

Sundog sunglasses look great on everyone! Beyond providing you with ultraviolet light protection, eyewear is a fashion accessory and is dependent on personal taste. We make every effort to describe our products as accurately as possible.

WEBSITE PURCHASES

If you wish to return an item, you may do so within 15 days of delivery to you for a full refund or an exchange. You will not receive a credit for any shipping charges as they are non-refundable. Any returned product must be in the original condition it was in when it was delivered to you.

IMPORTANT PLEASE READ: We do our very best to ship your order as quickly as possible using third party services. After consulting many of our customers, the majority prefer shipping without rush cost pricing. The time of day the order is placed will affect when it is processed, but to manage expectations, we confidently state regular website orders on in-stock items are processed for shipment within three (3) business days via USPS First Class Package Service and tracking information will be provided. While the vast majority of orders arrive sooner, please allow up to ten (10) business days for delivery. Shipping times vary for special promotional offers. See specific offer for details.

We are happy to offer FREE SHIPPING on all orders of $100 and more. All orders below $100 are subject to a $4.49 shipping charge. Please note that the shipping rate is calculated based on the MSRP or posted "Sale" price after a discount/promo code has been applied.

Once your order is placed you will be sent an email confirmation. If you do not receive one, please check that you have entered in your email information correctly. Please check your junk mail folder as well, in case it was blocked by your email provider.
A member of our customer service team will verify your order and delivery information. Any incorrect information will result in a shipment delay.
Your order is then packed and sent out to you. You will receive an email when your order is shipped that contains the shipment tracking number within two (2) business days of your order.

Our head office is located in Canada and your transaction occurs in American dollars. Some US-based credit card companies levy a foreign transaction fee even though the purchase is in American funds. This happens very rarely and most of the time it occurs with low-fee credit cards. If you review your credit card agreement it should tell you the transaction percentage/flat fee.
The charge is not created by Sundog.