HOW MUCH WILL IT COST ME FOR SHIPPING?

For all orders over $100, we're thrilled to offer FREE SHIPPING. For any other orders, you'll only be charged a flat shipping fee of $4.49. Please note that the shipping rate is calculated based on the MSRP or posted "Sale" price after a discount/promo code has been applied and before taxes.

WHAT HAPPENS AFTER I PLACE MY ORDER?

First, we'll send you a confirmation email to let you know that we've received your order. You'll receive another email with your shipment tracking number within two (2) business days, so you can keep an eye on your order.

HOW FAST WILL I RECEIVE MY ORDER?

Items are typically shipped by the end of the next business day! Please note that it may take up to seven (7) business days for delivery, although most orders arrive sooner.

WHAT IS YOUR WEBSITE PURCHASE RETURN POLICY?

We want you to be completely satisfied with your purchase, so we offer a 15-day return policy for website purchases. If you decide to return an item, simply send it back to us within 15 days of delivery for a full refund or exchange.

Keep in mind that we can't refund the original shipping charges, but if you're exchanging an item or keeping at least one item from your order, we'll waive the $11.00 convenience charge for a prepaid shipping label. Just make sure the product is in its original condition when you send it back to us.

HOW LONG ARE MY SUNGLASSES UNDER WARRANTY?

We offer a one-year warranty from the date of purchase against any defects in materials or workmanship - how's that for peace of mind?

If you happen to experience any issues with your sunglasses during the warranty period, just let us know and we'll take care of it. We'll replace or repair your shades for free with proof of purchase - it's as simple as that!

WHAT IS NOT COVERED?

Please note that our warranty doesn't cover damage caused by improper use or accidental breakage. And if you snag your shades from a non-authorized or discount retailer, our warranty unfortunately doesn't apply.

We're proud of the impact-absorbing and scratch-resistant (although not scratch-proof) materials that we use for our lenses, but please keep in mind that scratched lenses aren't covered under our warranty.

In some cases, we may need to take a closer look at your damaged sunglasses to determine if they're covered under our warranty. You may need to send them to us, and shipping charges will be your responsibility. Alternatively, we may ask for a few pictures to help us with quality control.

REPLACEMENT UNAVAILABLE

In the rare event that we don't have replacement parts for your particular model, we'll do our best to substitute it with a similar item. And if you have any questions about our warranty or need to submit a claim, our ticketing system is here to help.

With Sundog, you have peace of mind that comes from a top-notch warranty.

HOW CAN I PAY FOR MY ORDER?

We accept Interac Debit and all major Credit Cards including Visa, MasterCard, and American Express. Or you can use our express checkout with PayPal, Apple Pay, Google Pay, or Shop Pay.

WHAT WILL MY CREDIT CARD STATEMENT SAY?

Your credit card statement will say "SP * SUNDOG EYEWEAR".

IS MY ORDER SUBJECT TO TAX?

Goods & Services Tax or Harmonized Sales plus applicable provincial sales taxes for all Provinces and Territories will be calculated on your order.